If You Smell Gas

Natural gas has no odor of its own

A special chemical called mercaptan is added to give natural gas its distinctive smell, sometimes compared to the odor of rotten eggs. Be alert for the smell of natural gas and follow these tips if you smell it:

• Exit the premises immediately, leaving the door open behind you as you go.
• Don't look for the source of the gas leak or try to correct the problem yourself.
• Use a cell phone outside or go to a neighbor's house and call 911 or your local emergency number. Then call Aquila's emergency number 1-800-694-8989.
• Don't strike matches, turn lights or appliances on or off, use the telephone or ring the doorbell. These things can create a spark. Leave doors and windows as they are.
• When natural gas is burning and vented properly, you will never smell it. However, if you do smell natural gas, don't ignore it. Call us. Your safety may depend on it.

The Aquila emergency number is 1-800-694-8989.

• Back to Top